Stay Safe
Security Centre
Practical advice to keep your money and personal details safe — and what to do if something doesn’t feel right.
Account protection
Your accounts are protected with encryption, real-time monitoring and one-time passcodes for sensitive actions.
Never share codes
We will never ask for your full password, PIN or a one-time passcode by phone, email or text. If someone does, it’s a scam.
Spotting scams
Be wary of urgent requests to move money, unexpected links, and callers claiming to be from the bank, police or HMRC.
Strong passwords
Use a unique password for online banking, enable biometrics where available, and keep your devices up to date.
Secure your device
Lock your phone, only install apps from official stores, and avoid banking on public Wi-Fi.
Report it fast
If something looks wrong, freeze your card from the app and call us on +44 79 5199 0425 straight away.
Don’t worry — act quickly. Freeze your card, then call our 24/7 line on +44 79 5199 0425. You can also report a lost or stolen card here.
How we protect you
We use layered security including data encryption, continuous fraud monitoring, and step-up verification for higher-risk activity. Read more about how we handle your data in our Privacy Policy.