Frequently Asked Questions

You can begin your application online through our Membership page, or visit our head office at 5 Jewry Street, Aldgate, London. You will need a form of photo ID, proof of address dated within the last three months, and your National Insurance number.

Yes. Eligible deposits are protected by the Financial Services Compensation Scheme (FSCS) up to £85,000 per eligible person. Spring Wells Consolidated is authorised and regulated in the UK.

From the online banking login page, select “Forgotten details” and follow the prompts. For your security, never share your password or one-time passcode with anyone, including staff.

Report it immediately on our Lost or Stolen Cards page or call +44 79 5199 0425, available 24/7. We will block the card and arrange a replacement.

You can access 60,000+ fee-free ATMs across the UK through the LINK network. Use our ATM Locator to find the nearest one.

Most UK payments sent via Faster Payments arrive within seconds and no later than two hours. Standing orders and Direct Debits are processed on the scheduled date.

Yes. Our mobile and eServices let you check balances, move money, freeze cards and deposit cheques. See the Resources page for guides.

We aim to put things right quickly. Contact us via the Contact page or call us, and we will acknowledge your complaint and explain the next steps.